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Maintaining Organizational excellence through effective quality assurance management that seeks to promote integrity, accountability and transparency . All Processes and standard operating procedures are monitored through specific performance indicators .
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Perform internal audits on standard operating procedures in the authority
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Investigate the opinions of external customers in order to improve the performance of the services provided by the Authority by determining the needs and satisfaction of external customers about aspects of service delivery
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Inventory complaints and suggestions of dealers, analyze and benefit from its analysis in improving processes, services and take the necessary action in this regard in coordination with the concerned
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Managing the power sharing project in the King Abdullah ll Award for Excellence in Government Performance and Transparency